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Customer Service




GOTYOURDOC prides itself on providing the best quality products and services. GOTYOURDOC warranties that all the products it sells are free from manufacturing defects. Any defective product received by the end-user will be exchanged for a non-defective, identical product; or store credit. This offer is limited to the duration and parameters of the manufacturer's warranty and applies to the product only. GOTYOURDOC is not liable for any other expense - shipping or otherwise - incurred by the end-user for exchanging a product. Inkjet cartridges and bulk ink require proper handling & storage, defective products are to be returned to the original manufacturer for exchange; contact GOTYOURDOC for the return address and R.A. number. All supply defect claims must be submitted within 30 days of receipt by the customer and the product must be 80 % full or more to be considered for a claim. GOTYOURDOC does not warrant that a product will meet all the specific needs of its end-user; nor that a product will perform beyond or outside the intended use of its design. GOTYOURDOC is not responsible for occasional typographical errors on the website. Got your doc may have price increases due to cost increases, per manufacturers, a cost passed on to gotyourdoc. Manufacturers' order processing time and product availability are beyond the control of GOTYOURDOC. Any projected shipment dates provided by GOTYOURDOC are estimates only. GOTYOURDOC cannot be responsible for the date a product actually ships out of the manufacturer's door. GOTYOURDOC also cannot be responsible for the damage a product incurs while being shipped to the end user. In keeping with good customer service, GOTYOURDOC will assist its customer in pursuing a remedy with the carrier in whose custody a product was damaged or with the manufacturer who shipped the product. However, such a remedy is solely at the discretion of the carrier or manufacturer. The minimum Order must be $45.00 Of product if orders are less the $45.00 there shall be a handling fee of $25.00. Any type of carrier chargeback to the sender will result in an additional charge to the customer card on file, for such address corrections, zip codes


Due to the nature of our business, GOTYOURDOC maintains an "all sales are final" policy. A return will only be accepted up to the duration and parameters of the manufacturer's warranty for exchange or repair if a product is found to have a manufacturing defect. The end-user needs to acquire a Return Authorization from the customer service department at GOTYOURDOC. The defective product then needs to be shipped in its original packaging to the location provided by the customer service department at GOTYOURDOC. No return shipments will be accepted by GOTYOURDOC, or by the manufacturer of the defective product, without the original packaging and Return Authorization. Orders cannot be returned or refused once they have shipped, except when received damaged and a claim has been recorded and signed by the freight company's driver. In some cases, the customer service department at GOTYOURDOC may facilitate a product replacement with the manufacturer. Upon receipt of the product in like-new condition ( and unused with any product seals for consumable products such as ink), by the manufacturer, the original product will be refunded, less a restocking fee of 35%, and the end-user will be billed for the replacement product. The original product must be returned in "As New" condition, in the original packaging and with a Return Authorization provided by the customer service department at GOTYOURDOC. Any returned item that does not meet all three conditions will be considered the property of the end user; and will be shipped back to the end user at the end user's expense. No credit will be provided for any product returned that does not meet all three conditions. Additionally, GOTYOURDOC reserves the right to charge an additional 5% fee on all canceled orders, if the order has already been processed. Credits are issued in the form of GOTYOURDOC store credit and must be used within 12 months from the date of the credit. This credit can be used towards future purchases with GOTYOURDOC within the time frame specified above. All software, support contracts, and extended warranties are non-returnable; without exceptions. No returns of products past 30 days of the purchase date are allowed. Absolutely no returns on parts and/or equipment are allowed. Some manufacturers do not allow for returns. Formax and Martin Yale products cannot be returned. They will be serviced under their respective 90-day warranties which in the case of Martin Yale products are parts only. Formax customers have the option for a service contract with the manufacturer after the manufacturer's 90-day warranty of which GotYourDoc shall bear no responsibility and shall be taken up with Formax. GOTYOURDOC has the Right to refuse service.


Purchases made on any Martin Yale Repair parts are non-refundable and can only be exchanged with the same product if the original purchase is found to be defective.


Advertised Internet Pricing: GotYourDoc advertises on websites owned and operated by outside entities, and therefore has no control over whether or not the advertised price on a webpage other than GotYourDoc’s company-operated website is current. Due to this fact, GotYourDoc does not guarantee any advertised price as current except those prices advertised on GotYourDoc’s own website prices are subject to change. Price changes will reflect on the checkout page. Out-of-date prices advertised on an outside domain cannot be honored And some parts may be discounted


Back Order Policy Due to the high demand for certain products GotYourDoc offers, on occasion items listed on GotYourDoc’s website are subject to backorder. In the event a product is on back order, you “the Customer” shall only be charged for the items in your order that are in stock and shipped immediately. We shall notify you “the Customer” within 2 business days by email of any items that are on “Back Order”. You “the Customer”, shall not be charged for “Back Orders” until such time GotYourDoc contacts you “the Customer” upon their availability and confirms your order is being completed.
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